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Delivery & Returns

Packaging

DELIVERY

STANDARD UK – FREE (on orders over £30)
STANDARD UK – £3.50 (on orders £30 or under)
NEXT DAY UK – £5.50 (order before 5pm Mon – Fri)
EUROPE – £11
UNITED STATES – £26
AUSTRALIA – £36

We use Royal Mail for UK deliveries and Parcelforce Worldwide for International deliveries.

RETURNS

If you receive items which are faulty, incorrect or simply unwanted please return them within 28 days of receipt.

If you change your mind about an item, the initial postage and packing charge is non-refundable.  Please return the item and we will process the refund/exchange within 14 days.

If your item is faulty or not as expected, please contact us first, either by email or call us on +44 (0)1223 525717 (Monday to Friday from 9am to 5pm) and let us know your order number and the issue.  We may be able to issue a refund/replacement without a return.

Please send all returns to:

Quintessential Returns
3 Hauxton Road
Trumpington
Cambridge  CB2 9LT